Understanding Battery Warranty Terms and Conditions
The wrong battery warranty puts you at risk if there’s a problem. This article will arm you to get the coverage and support you need.
Our team has studied myriad battery companies’ warranty policies – and asked end-users how warranty claims play out in the real world.
And in the next few minutes, you’ll discover:
- See what to look for in battery warranties
- How to determine whether a battery company will honor their warranty… before you choose them
- And how to avoid many battery warranty claims in the first place.
Maximizing Battery ROI and Service Life
The cornerstone of any good warranty is its ability to maximize your battery's return on investment (ROI) and service life.
A strong warranty shouldn’t just be a document you file away; it’s also evidence of the manufacturer's confidence in their products. For instance, we warrant Crown batteries to be free from defects in material and quality for the entire length of the warranty – and they are NOT pro-rated.
Decoding the Fine Print
Reading the fine print is crucial.
And all battery manufacturers have fine print. These specific details ensure batteries are appropriately used.
For example, our warranty at Crown Battery protects you against manufacturing defects. However, it does not apply to severely discharged or misused batteries.
Understanding these conditions is important and ensuring that batteries are correctly installed, stored, charged, and used.
Predicted Use and Operational Conditions
Your warranty should align with your predicted use. Be aware of limitations on charging and discharging rates and operating temperature limits.
In our experience, customers who align their usage with these parameters experience fewer issues and enjoy longer battery life.
Beware of Inflated or Unproven Lifespan Claims
Be skeptical of brands that offer lengthy warranties without a proven track record.
For example, brand-new companies promising 10-year warranties may lack long-term data backing up lifespan claims.
Instead, look for companies like Crown Battery with a long history of caring for customers.
For comparison, Crown Battery has helped millions of customers on six continents power their lives, homes, vehicles, and businesses. And we’ve been in uninterrupted operation since 1926.
The reality of bankruptcy and warranties
If a battery company files for bankruptcy, your warranty could be at risk. In cases of Chapter 11, the company may not be obliged to honor your claim, and in Chapter 7 scenarios, they are under no obligation to do so.
To see whether your battery manufacturer has filed for bankruptcy before – or how often they’ve done so – search for the company name + “bankruptcy.”
Your goal is fewer, easier warranty claims
Your battery company should save you time by engineering and manufacturing products for enhanced durability and making warranty claims simple and pain-free.
“Crown Batteries are great on reliability. I think I’ve returned six batteries in my time here – and I’ve been here for 15 years. And Crown makes warranty claims easy.
A typical warranty claim would take me about two weeks after diagnosis with many companies. I’d have to write an online essay on where the machine failed, what it was doing, and what caused it to fail. It’s like the worst part of school. And then I’d lose money and time on labor, transit time, picking forgotten pieces, returns, and plussing the part that needs replacement. Finally, I’d wait for weeks before getting a verdict.
I just want to help customers and grow my business. Crown Battery frees me up to do that.”
- Ed Bernal, Pike Systems (see Pike Systems’s full success story here)
When you’re comparing battery warranties, ask these questions:
- Does the warranty cover my specific use-case scenarios?
- How does the warranty handle charging and discharging rates?
- How long has the company been in continuous operation?
- How user-friendly is the claim process?
- Does the manufacturer offer proof – case studies from other battery users, installers, or distributors?
Don’t neglect maintenance – it’s key to longevity
Once you’ve selected suitable batteries, proper maintenance is the best way to avoid battery problems that lead to warranty claims.
Regular checks per recommended maintenance guidelines extend battery life and ensure batteries operate within the warranty terms – and go a long way toward safeguarding your investment.
The best warranty is one you never use
Warranties should be a safety net you rarely need to use.
And that’s only possible when a manufacturer’s engineering, assembly, and testing procedures are rigorous and consistent.
“Crown’s reliability eliminated about 95% of our warranty batteries – and made a huge impact on our bottom line. We’re spending less time testing batteries and more time selling them.”
-Ben Sverdlow, Jeffrey Allen’s President (see Jeffrey Allen’s full success story here)
Want to get more from your battery warranty?
Then, read the fine print, align your usage with the warranty's terms, and prioritize maintenance.
We’ve also researched and created an educational webinar that walks you through how to ensure your battery warranty works for you – no matter which manufacturer you choose.